Field Staff Tracking in UAE
Business owners who employ field staff are well aware of the challenges. When the staff leaves the office and stays out of sight, finding them can be challenging.
Even more problematic is finding out whether they are even working on the task, their location, and if they have reached the customer site.
Field Staff managers obviously want to keep updated which tasks have been completed and whether the workers need any help from the office itself.
The biggest concern is making sure these employees are taking their job seriously, and not wasting this time, which is where field staff tracking in UAE comes in. In this case, you need GPS employee tracking system.
Employee Tracking Solutions
Employee tracking solutions do not have to be limited to those working in the field, rather, GPS employee tracking can also be used to keep track of those within the premises, especially when the building has multiple floors, or is based on a complex.
It may also provide a centralized system when a supervisor wants to keep records of the location of company employees in different branches across the city.
Know Where Is Your Field Staff? Know What Are They Doing Now?
The moment your Field Staff leaves your office and out of your sight, there is always a challenge in finding out where they are at any point of time and what are they doing now? Have they reached the customer site? Have they started the task? Which Task are they doing now? Which task have they completed? Or, do they require any help or support from the office? Being a Field Staff Manager, or a business owner, you are anxious and have a perpetual concern if your staff is carrying out the task that has been assigned from the office or just fooling around!
Informap's FIELD STAFF TRACKING WITH TASK MANAGEMENT gives the full visibility to locate your field staff, assign tasks on the go, receive key task alerts and greater control to ensure that your field staff is carrying out their tasks in much greater efficiency and effectiveness. Our Field Staff Tracking APP called MiTrack will be installed on your field staff Android phone and your Back Office Manager will use desktop iTrack Web Application to monitor them
Informap Field staff tracking solution provides all the important information on your Field Staff's ATTENDANCE at his respective JOB SITES and TASK Information.
STAY CONNECTED WITH YOUR FIELD STAFFS USING INFORMAP FIELD STAFF TRACKING SOLUTION
iTrack is designed keeping in mind the field staff work flow. It allows Department heads or Accounts to drop field staff tasks in a common drop box. The Field staff Manager picks up these tasks from the drop box and assigns to the field staff based on their route or location where they are in. The pick and drop task can be assigned on the go as the back office manager has full visibility where they are at any point of time. History and activity reports can be made on a daily basis and submitted to the management..
Smart Features for the Office Staff Application
View LIVE LOCATION of your Field staff
Record customer contact details and address
Create Customer POIs to manage Client Locations
Assign TASKS with customer details and Task steps
User management hierarchy feature
Single Dashboard to view all your Field Staff in group and messaging
Receive Instant tasks alerts from Field Staff
Receive Pictures & QR Code Uploads
Manage Daily Attendance to compute their overtime
Scheduling for efficient dispatching
Live location & battery status with other details
Generate Daily Monthly Activity Reports
MiTrack is designed for the field staffs who are working outside the office to provide them with complete information on their assigned tasks with scheduled date & Timings, customer locations and customer requirements and assigned by which office staff.
Cool Features of Worker Tracking Software & Mobile Apps
The most interesting feature of this technology is that it makes reporting authentic, through the use of worker tracking and monitoring data.
So whenever there is a disagreement with your field staff about their work on the go, you can provide documented proof to them.
Other useful features include:
Proof of real-time performance of the field staff
Easy availability of customer Information
Easy route planning
Receive instant scheduled tasks
Send Instant update on tasks – completed, pending, cancelled
Send Instant template, custom messages for quick messaging
Upload pictures for proof
Scan & send QR codes
Proof of device status of the field staff, such as battery low, and application usage
Proof of daily and monthly activities as reports
Dashboard view of your tasks, with date and time, name of task assignee, project number, and department name
BENEFITS OF FIELD STAFF TRACKING SOLUTION WITH TASK MANAGEMENT
No additional Hardware Investment.
Easy Creating, Assigning & Scheduling tasks for each employee easily
View all your field staffs on a Single map dashboard in real-time
Easy Decision Making for Quick Support
Generate Accurate Daily & Monthly Activity reports
Reduce Daily Operational Costs on Admin and Paper processes
Reduced unnecassary Over time & control Fuel Costs
Improve Team Efficiency with Increased Staff Safety
Send instant Tasks Status information
Proof of work – Generate Daily, Monthly Reports to track daily attendance
Greater Customer Satisfaction with consistency performance
Create Customer POIs for Route Planning
How to choose the right Field staff tracking app for your Company?
Field staff tracking using GPS technology makes your outdoor staff visible at all times. By knowing where they are and their task status at any point of time enables the company to optimize their productivity at the same time the employees feel happier as their performance is continuously monitored and their rewards are based on measured KPI. The biggest challenge is on convincing the staff of the benefits. The word "GPS" immediately rings a "fear bell" in their belly causing a various degree of resistance ranging from a protest to open revolt. We have had companies who have asked us to remove GPS Fleet tracking units totally from their fleet due to an open revolt. The biggest reason for such non-cooperation is due to their ignorance of the benefits of GPS monitoring system.
Informap Director, Mr. Sahib shares his insights on the benefits of Field staff tracking system to help convince your staff and educate them before you implement the system
1. Visibility during work hours and to ensure that all members focus on the tasks assigned.
2. Monitor staff tasks and attend to their needs immediately
3. Have one expert in the office to support the technician saving multiple experts to visit the site
4. Tracking a field staff does not constitute a violation of privacy as long as your staff is informed of its benefits
5. Field Staff can reach the work site rather than wasting their time to come to the office before going to the site.
6. They do not receive irritating calls every time from their office asking their location and what they do
7. Their overtime claims can immediately be processed and do not wait for several authentications
8. If the staff has an issue with vehicle or their equipment, it is immediately known and alternative arrangement is made immediately
9. Staff is able to focus on their work and inform without the need to call and report back
10. Everything is recorded and can be supported to the client in the event of any dispute.
Now, having convinced of its 10 main benefits illustrated above, let us move on how to choose the right solution.
1. The Right Service Provider
Choose a credible and long-standing vendor who can customize some features if your business requires like adding an additional form or some customized reports. There is no one Field staff tracking app that meets all the business. The solution provider must be locally available and must have a proven solution.
2. APP and Control center with Dashboard
Many vendors just provide the app. This alone is insufficient. The control center is an absolute must. Avoid just using an app.
3. Monitoring Timing
Look out for features that allow assigning tasks and tagging all checklist points so that you are able to measure. The system can be disabled during non-duty hours so that staff privacy is taken care of.
4. Polling interval and their location
You should be able to receive staff location at least once every 2 minutes or at least 5 minutes and all tasks checklist points must be received with location.
A very detailed map is the key to assess if they are at the building or the site. While google map satisfies certain business needs, a detailed building level map is required if staff are deployed in a building.
6. Auto Attendance system and Timesheet
The App should be able to generate a report on the employees time sheet at the task level. Overtime can be generated and paid based on the tasks carried out during the overtime hours.
7. Real-time Task monitor
The dashboard shall display every single staff member and what tasks are they currently carrying out must be visible.
8. Weekly and Monthly Reports
9. Field Data entry Forms
10. Employee performance reports
Informap has invested in developing and perfecting an app during the past 5 years based on a large number of customer needs. We are able to understand every company's pain points and tailor the solution to address them.
MiTrack from Informap: The Right Solution for your field staff Tracking
HOW CAN I GET STARTED?
This system has made it so much easier for my company to ensure that field staff is doing its job and not wasting time, along with proper data management tools. It is a top-drawer functionality.
Keeping track of the work of field staff is a major problem for businesses that hire on-the-go workers. Now we can make sure time and wages are not being wasted out there!